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EA - Content Moderation - Electronic Arts Official Site EA Play FIFA 23 F1™ 22 Madden NFL 23 Apex Legends Battlefield™ 2042 The Sims 4 Electronic Arts Home Latest Games Coming Soon Free-To-Play EA SPORTS EA Originals Games Library EA app Deals PC PlayStation Xbox Nintendo Switch Mobile Pogo The EA app EA Play Playtesting Company Careers News Technology EA Studios EA Partners Our Commitments Positive Play People & Inclusive Culture Social Impact Environment Help EA Community Forums Player and Parental Tools Accessibility Press Investors Latest Games Coming Soon Free-To-Play EA SPORTS EA Originals Games Library EA app Deals PC PlayStation Xbox Nintendo Switch Mobile Pogo The EA app EA Play Playtesting Company Careers News Technology EA Studios EA Partners Our Commitments Positive Play People & Inclusive Culture Social Impact Environment Help EA Community Forums Player and Parental Tools Accessibility Press Investors Content Moderation and Enforcement Learn more about the tools we use to moderate the content players create and share in our games. At Electronic Arts, we believe in the power of positive play. We want players to feel welcome, safe and included in our games. Our Positive Play Charter outlines what we expect from our players as they play, create, and interact in EA spaces.

You’re in control of the information and content you share User Generated Content (UGC) You allow EA and other players to access anything you upload or create, within our games and services. We call this user-generated content (UGC), and you are responsible for your UGC. Anything you upload or share must be your own content or content you’re allowed to use. In-game chat is also a kind of UGC, as are forum posts and comments.

Text UGC is anything you type that can be seen by other players, and includes your EA ID, any game specific names, like club names, content descriptions and text chat.  Image UGC is any kind of image or visual you create with in-game tools or upload into the game or experience. Image, for our purposes, also includes video and animated image files.  Voice or Audio UGC is what you say to other players in voice communications they can hear. Account Privacy Always think carefully about who you share your information with. Avoid sharing personal or private information online, including when creating your EA ID. You can use the Privacy Settings on your EA Account to control who can see or search for your account profile. In our games, you also have the ability to block or ignore anyone you’d prefer not to interact with. 

Parental Controls There are additional controls available to you if you have a child or teen EA Account and want to limit chat access, playtime, spending, or other interactions.

Filtering UGC Text We have real-time text filters in our games to check if the text you enter upholds our Positive Play Charter before any other player sees it.

If you enter an inappropriate name or item description, we’ll ask you to choose another one.  If you enter inappropriate language in text chat, that text will be replaced with hash marks (####) so that other players aren’t disrupted by it.  As the technology evolves, more recent games have varying levels of permissiveness based on the age-rating of the game, however there are some types of speech we won’t allow regardless of the rating. This includes content inappropriate for children, sexual content, hateful conduct, and bullying that goes beyond competitive talk or banter.

Our rules around harmful words are constantly evolving and cover multiple languages. We review the accuracy of our systems regularly to check they filter out the worst content without interfering with players’ freedom of expression and enjoyment of chat interactions in our games.

Image We know that our players like the ability to customize their EA Account avatars and to create team logos and custom designs in our titles that allow this kind of creativity. To help images stay safe and appropriate to the game, all external uploads are filtered by automated means, supported by human review. 

Voice We know it is important for players to use voice chat to support teamwork, squad communications, and playing the objective in game. When voice chat disrupts gameplay, we want players to be able to report it in-game. We piloted voice reporting in English in Battlefield 2042, and have carried it through to Battlefield 6 where you can now report inappropriate voice chat in the moment, or at the End of Round.

In-Game Creative Experiences Some EA games provide ways to customize the in-game experience. For example, Battlefield Portal and The Sims Gallery let players create custom experiences or cosmetic items using in-game or web tools. Those creative experiences consist of many types of user generated content: item names and descriptions, thumbnail images, bot names, the playable area itself, and other player-customizable elements. Each of these elements is assessed by their corresponding filter type (text, image, etc.) and if any element violates our user agreement, the experience as a whole may be rejected from upload.

Player Reports Player reporting remains a critical tool in how we promote safe gaming spaces, allowing you to tell us about disruptive behavior or content so that we can investigate it. Every EA game launches with an option to report in-game. 

Reports of Text UGC

We use automation to prioritize text reports, which means that some may be auto-closed if our tools assess them as safe.  We spot-check all reported content on a regular basis to make sure we didn’t miss anything.  If we did miss something, we adjust our filter so it will be filtered or correctly prioritized for review in future. If we do remove a name or description we send an explanation to the player who uploaded it. Reports of Image UGC

We rely on player reports to let us know about images that are not suitable for the game or experience where they’ve been shared.  All reported images are reviewed by humans, and anything they find to be unsuitable is removed.  Whenever we remove an image we send an explanation to the player who uploaded it.  Reports of voice chat

We rely on you to let us know when another player has crossed the line of what’s acceptable in voice chat. When you report someone, your voice chat files from the entire round, and those of the player you’re reporting, are sent along with your report.  That recording is automatically transcribed then sent to our moderation team for review.  Our moderation team reviews both the transcript and the recording before applying any penalties.    Reports of in-game creative experiences

When a creative experience is reported to us, we review all customized elements as part of our decision-making process.  EA may remove any experience that includes content that breaks our rules. We may also remove experiences that include intellectual property that does not belong to the player, including content reported to us by a rights-holder. Actions we may take When players sign up for an EA Account or use an EA service they agree to our rules of conduct and Positive Play Charter. We have a well-trained, dedicated team to review and respond to player reports swiftly and consistently. This team is supported by automated tools and by our Legal and Security teams.

If players violate our rules of conduct and Charter, we may place restrictions on their account and temporarily or permanently suspend access to some or all EA services. The intent of giving penalties is to highlight disruptive behavior and give the player a chance to try again. We will issue permanent account bans where the reported players’ actions are illegal or egregious or where they have a record of continual disruption.

For all types of reports, when we confirm that a violation occurred, we notify the player to explain our rules and why their content or behavior was against our policy. We also explain any penalty given such as a warning, suspension, or ban. At any time, players can login to their EA Account to view their penalty history, read the violation, and submit an appeal. 

We also expire penalties for minor violations over time, as long as no other penalties occur. We do not expire penalties for high-risk or illegal content, which incur a ban on first offense.

We have internal processes for engaging with, and quickly responding to, law enforcement agencies or relevant reporting bodies. Reported content of the sort that requires those processes is very rare; the vast majority of player reports are about cheating or vulgar and offensive UGC. 

No actions taken against an EA Account, including bans, suspensions, and other actions like coin wipes, are automated.

Learning from you If we get something wrong, in text, image, or voice moderation, we want to know about it. Let us know at https://help.ea.com/help-tools/appeal-filtering-decision/ so that we can improve our filtering toolset. 

If your EA Account received a penalty by mistake, you can tell us on EA Help.

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